Author name: Rupesh Dhiwar

How to Reduce Automotive Workshop Service Turnaround Time With a DMS Rupesh Dhiwar |September 24, 2026 Service turnaround time is more than a workshop performance metric. It directly affects workshop capacity, customer experience, technician productivity, and dealership profitability. In the automotive retail sector, fixed operations particularly the service and parts departments are a major contributor to dealership profitability. For dealers managing high-volume workshops, improving the efficiency of these operations is essential to maintaining profitability when vehicle sales fluctuate. One of the most important indicators of workshop efficiency is service turnaround time (TAT): the time between a customer’s vehicle being received and the completed vehicle being invoiced and returned. When vehicles spend unnecessary time waiting for parts, technician assignment, customer approval, warranty processing, or final checks, workshop throughput declines. Bay utilization suffers, technician productivity falls, and customers may face longer wait times. For dealership groups operating across Latin America (LATAM), including Mexico, Brazil, Colombia, and Chile, these challenges can become even more complex. Multi-location operations, fragmented inventory, regional tax requirements, disconnected systems, and manual processes can create additional delays. They require a comprehensive automotive workshop management module integrated within a unified Dealer Management System (DMS). For dealer networks looking to improve workshop productivity at scale, Excellon Dealer Management System provides an integrated platform designed around the operational needs of automotive dealerships and dealer networks.

How to Reduce Automotive Workshop Service Turnaround Time With a DMS Rupesh Dhiwar |September 24, 2026 Service turnaround time is more than a workshop performance metric. It directly affects workshop capacity, customer experience, technician productivity, and dealership profitability. In the automotive retail sector, fixed operations particularly the service and parts departments are a major contributor to dealership profitability. For dealers managing high-volume workshops, improving the efficiency of these operations is essential to maintaining profitability when vehicle sales fluctuate. One of the most important indicators of workshop efficiency is service turnaround time (TAT): the time between a customer’s vehicle being received and the completed vehicle being invoiced and returned. When vehicles spend unnecessary time waiting for parts, technician assignment, customer approval, warranty processing, or final checks, workshop throughput declines. Bay utilization suffers, technician productivity falls, and customers may face longer wait times. For dealership groups operating across Latin America (LATAM), including Mexico, Brazil, Colombia, and Chile, these challenges can become even more complex. Multi-location operations, fragmented inventory, regional tax requirements, disconnected systems, and manual processes can create additional delays. They require a comprehensive automotive workshop management module integrated within a unified Dealer Management System (DMS). For dealer networks looking to improve workshop productivity at scale, Excellon Dealer Management System provides an integrated platform designed around the operational needs of automotive dealerships and dealer networks.